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RASPBERRY CHERRY BLACKBERRY

Frequently Asked Questions

Where are your products shipped from?

Australian local fulfillment is prioritized wherever available. Some products may also be fulfilled from regional warehouses, such as Australia or Hong Kong, depending on stock availability.

How do I know where a product will be shipped from?

Some products may display dispatch labels such as “AU SHIP” or “HK SHIP”. These labels indicate the intended fulfillment region, while Australian local stock is still prioritized where possible.

What happens if a product has no dispatch label?

Products without a dispatch label are prioritized for Australian local fulfillment. If local stock is unavailable, we will notify you before arranging international shipping.

How do I choose the right flavour?

We recommend choosing based on your usual flavour preference, such as fruity, mint, tobacco, or mixed flavours. Please check the product options carefully before adding the item to your cart, as flavour availability may change with stock.

What should I do if my disposable vape does not work on arrival?

Please contact our support team with your order number, product name, and a clear photo or video of the issue. We will review the case and assist according to our after-sales policy.

Can I return or exchange disposable vape products?

For hygiene and safety reasons, opened or used disposable vape products cannot usually be returned or exchanged unless the item is confirmed to be faulty. Please contact us as soon as possible if there is an issue with your order.

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